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Returns & Exchanges
At Sorry State Records, we want you to be completely satisfied with your purchase. If your vinyl arrives damaged or is defective, we offer a 30-day return policy for a full refund or exchange.
1
Contact Support
Email our customer service team with your order number and a brief explanation of the issue or damage.
2
Verification
For defective or damaged items, please include photos or a short video clip demonstrating the playback issue.
3
Ship It Back
Once approved, pack the item securely in its original mailer and use the provided prepaid shipping label.
4
Refund Processing
After we receive and inspect the return, your refund will be issued to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing